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“Emergency Use Authorization” allows some treatments to forego certain steps in the approval process during a public health crisis to treat the public more quickly.

If you were vaccinated at a retail pharmacy, you can easily view your vaccination status in the Express Scripts® Pharmacy mobile app.

If you were vaccinated at a mass vaccination site and no claim was filed with Express Scripts, you will need to use your paper vaccination card. You can also check with your local state health registry for verification information.

Please be sure to mention if you are pregnant, may become pregnant, or are breastfeeding a child. You should also tell your pharmacist about any allergies you may have, as well as if you have liver or kidney disease or any serious illness.

Some of the most common vaccinations like flu vaccines are covered through your prescription plan. Check with your plan sponsor about specific coverage and copayment information.

If flu vaccines are covered, you and all other members covered by your plan can go to a local participating pharmacy to get the flu shot. Please note, every state has specific regulations regarding age restrictions, which vaccines can be administered by a certified pharmacist, and if a prescription is required.

Data from the Centers for Disease Control and Prevention (CDC) show that in the 2018-19 flu season, only about 45% of adults received their flu shot. This year, more than ever, we encourage as many Americans as possible to get the flu vaccine – even those who haven’t been vaccinated in the past – to help in the fight against COVID-19. It’s especially important for pregnant women, older adults, and people with chronic health conditions to get the flu vaccine not just this year, but every year.

Order from Express Scripts^® Pharmacy. Log in or register to place an order. Please keep in mind, in the short-term, there will be limited supplies and tests may take up to 2 weeks to arrive. We're working to improve our supply and turnaround time.

It’s recommended to take Paxlovid as soon as possible after diagnosis and within five days of the onset of symptoms.

COVID-19 vaccines are covered through the pharmacy benefit for most plans. Check with your plan sponsor about specific coverage and copayment information.

If COVID-19 vaccines are covered, you and all other members covered by your plan can go to a local participating pharmacy to get the COVID-19 vaccine. Please note, every state has specific regulations regarding age restrictions, which vaccines can be administered by a certified pharmacist, and if a prescription is required.

Most at-home COVID-19 tests use a gentle self-collected anterior nasal swab sample to determine a positive or negative COVID-19 result. The swab is swirled in a chemical solution and applied to a test strip. Follow the specific instructions on your test for accurate results. You can also learn more on our blog.

Paxlovid may be used to treat mild-to-moderate COVID-19 in adults and children 12 years or older who weigh at least 88 pounds (40kg). These individuals must be at risk for severe COVID-19 and have recently tested positive for the virus.

Pfizer’s Paxlovid is a medication for those with mild to moderate COVID-19 who have a higher risk of developing severe COVID-19. It can reduce your symptoms and help you avoid going to the hospital.

Immunizations, more commonly referred to as vaccines, help protect you, your family and friends, and the community from contracting and spreading vaccine-preventable diseases like seasonal flu, whooping cough, measles, shingles, pneumonia, and COVID-19. According to the Centers for Disease Control and Prevention (CDC), we vaccinate not only to protect ourselves and our children from seasonal illnesses like the flu, we vaccinate to protect our future because vaccinations are one of the best ways to put an end to the serious side effects of certain diseases. Additionally, COVID-19 vaccines are one of many important tools to help us take control of this pandemic.

Find out more of what the CDC has to say about the importance of vaccines at www.cdc.gov/vaccines/vac-gen/vaxwithme.html.

Due to high demand, it may take up to 2 weeks to receive your tests.

If your plan covers Paxlovid, you may be able to get it prescribed by a pharmacist. If not, ask the pharmacy about your payment options.

At this time, the answer is unclear. Viruses tend to mutate over time, plus we do not yet completely understand how long vaccinations may provide protection from COVID-19 infection. This is a matter that will continue to be studied by the medical and scientific community.

Possible Paxlovid side effects include:

• Allergic reactions (hives, throat tightness, trouble swallowing, rash)
• Liver problems (jaundice, dark urine, pale stool, itchy stomach)
• Resistance to HIV medication

Less common Paxlovid side effects may include:

• Altered taste
• Diarrhea
• High blood pressure
• Muscle aches
• Abdominal pain
• Nausea

Contact your healthcare provider if you have any side effects that bother you or do not go away. You can report any side effects to the FDA online or by calling 1.800.FDA.1088.

If you can also contact Pfizer directly, either online or by calling 1.800.438.1985.

Getting started is easy. We just need your prescription.

For new prescriptions, you have three options:

• Ask your doctor to send a 3-month supply of your prescription electronically to Express Scripts® Pharmacy. (This is the fastest way to get your medication!)
• Log in to your Express Scripts account and click the “Request an Rx” button on the right side of the home page.
• Dial the number on the back of your ID card, and we’ll contact your doctor for you.

For current prescriptions:

After you register or log in to your account, you may see existing prescriptions in “My Medications” that are eligible for home delivery.

If you have refills available, simply click to add them to your cart and place your order. We’ll contact your doctor and take care of the rest. We suggest letting them know we’ll be reaching out, so they’re prepared with your information.

Yes, your medication is safe to take. We maintain rigorous safety standards for the inventory in our pharmacies, and only dispense medications that are approved by the FDA for the U.S. market. All drugs approved for use in the U.S. must comply with FDA manufacturing standards to assure quality and product label requirements.

It’s very safe. Millions of people have their medications delivered every day. We make sure packaging is confidential, tamper evident, and weather resistant. If your medication requires specific temperature control, we use special packaging and coolant packs, adjusting for weather forecast and climate.

Two-step verification keeps your account safe by adding more security. When you log in to your account, you’ll need your username, password, and a single-use code that we’ll send to your registered email or mobile phone number.

Setup is simple. We’ll send a confirmation code to the email registered to your account.

Follow these steps:

1. Enter your username and password (or log in with your single sign-on connection or biometrics).
2. We’ll send a single-use code to your registered email.
3. Enter the code and access your account.

Once you've accessed your account, you can choose to add text messages as an option for two-step verification. Go to Two-Step Verification under Account to set this up.

The Express Scripts® Phamacy mobile app lets you manage your prescriptions while you are on the go.

Search for "Express Scripts" from your device’s app store for the free download. To learn more, please visit Express-Scripts.com/mobileapp.

The Express Scripts mobile app lets you manage your prescriptions anytime, anywhere. You can order refills, make payments, and even set up reminders to take your medication.

You can download the Express Scripts mobile app for free from your device's app store.

Patients who want a convenient and cost-effective way to get long-term maintenance medications. We deliver to your home or workplace — or to any specified location — to make sure you get your medication when and where you need it. You will also enjoy:

• Free standard shipping
• A hassle-free automatic refill program, saving you trips to the pharmacy
• Helpful digital tools that make it easier to keep on track with your medications
• 24/7 access to pharmacists — there’s always someone here to help

Our pharmacists are available around the clock, with no voicemails or callbacks, so you can have an unrushed conversation from the privacy of your own home, whenever you need it.

Simply contact Express Scripts® Pharmacy using the toll-free number on the back of your member ID card or call (800) 282-2881.

Two-step verification is required to log into express-scripts.com, militaryrx.com, and the Express Scripts^® mobile app. It adds an extra layer of security to protect personal and health-related data from unauthorized access. We added this feature to keep your account safe.

To order a refill, log in to your account and go to Refill Prescriptions under Prescriptions in the main menu. Choose your available medication and place your order.

You can also order refills through the Express Scripts® Pharmacy mobile app.

After setup, you can change the email address that we send the code to at any time. Log in and go to Two-Step Verification under Account to change your email address. If you can’t access your registered email for the initial setup, please call us at (800) 711-5672. We can change your email address if you no longer have access.

Yes. With our Extended Payment Plan, you can split the total cost for eligible prescriptions into equal credit or debit card payments over three months (with no service fee). Your first installment payment will be processed when your medication ships.

Yes. Since coverage can vary depending on your specific plan, you’ll need an account to explore you benefits. Creating an online Express Scripts account is simple. To register, you can use your member ID or your social security number.

No, although Medicare Part D for prescription coverage helps pay for prescription drugs you need. It's optional and offered to everyone with Medicare.

Online

If you are already registered on our website, follow these steps:

• Log into your account
• Go to Help in the main menu and choose FAQs & Contact Us

If you can’t find the answer to your questions in the FAQs, click the link to Contact Us. Use one of the available options to contact a member services representative. We offer direct phone numbers for your plan and plan-specific information after you log in.

By phone

For general questions, please call our Patient Customer Service at the number on your member ID card or call (800) 282-2881.

For technical support or assistance with your online account, please call (800) 711-5672.

We understand the desire to be prepared. Standard refill policies, which allow you to refill or renew a prescription medication when 25%-35% of your current prescription is remaining, should help you stay on track with your medication during this time.

We are monitoring the situation closely and will update our information and policy if or when the situation changes. We are committed to taking appropriate actions to ensure you have the medication on hand to keep you healthy. Should you have any questions or concerns about your individual situation, our pharmacists are available 24/7.

If you currently fill 1-month supplies of your medication at a local pharmacy and would like a longer-term supply, you can ask your doctor to send a 3-month supply of your prescription electronically to Express Scripts® Pharmacy.

Read about your medicare prescription drug coverage rights.

Having your medication delivered is only for maintenance medicine that you take daily or regularly for an ongoing condition. These often come in a 3-month supply, meaning you are less likely to miss a dose, which can keep you healthier as compared to 1-month.

Two-step verification via text message is now available. At this time, you are still required to use your registered email to set up two-step verification the first time. After this initial setup, you can choose to add text messages as a two-step verification method, and then you’ll be able to choose which contact method you want to use during each login.

Entering a new code each time during login helps us to make sure someone is not trying to access your account without your consent.

If you are using a trusted device (like a personal computer or smart phone), you can verify your device and browser for six months. This way, you won’t have to enter a code each time you log in. To verify your device, select the checkbox "Remember my login information" on the screen where you enter your username and password.

If you use a different device or browser, you’ll have to verify again.

Please note that the "Remember my login information" option is not currently available for single sign-on (SSO) or mobile app users, but we are working to add this feature as soon as possible.

If you take prescription medication on an ongoing basis, you can order from Express Scripts® Pharmacy in a convenient 3-month supply. Once you start, you can refill and renew your prescriptions from the website or mobile app - and free standard shipping is included.

Yes, you can call 1-800-282-2881 to request pill bottles with easy to open lids.

Each time you restart the login process or request a new code, all previous codes become invalid. To make sure that you’re entering the most recent code, try these steps:

1. Delete all previous emails or texts you’ve received from Express Scripts that contain a code for two-step verification.
2. Wait 15 minutes.
3. Click “Send a new code” or begin the login process again to get a new code.

For your single-use code to work, you must keep the two-step verification page open on your browser. If you leave the page and then log in again, you will need a new code.

You won’t be charged for your order until your medication is shipped.

We only dispense medications that are approved by the FDA for the U.S. market. All drugs approved for use in the U.S. must comply with FDA manufacturing standards to assure quality and product label requirements. The FDA oversees drug manufacturing and has staff in overseas regions (including China, India, Europe and Latin America) in order to expand oversight of imported medical products.

Express Scripts® Pharmacy is exclusively available to those with pharmacy benefits from Express Scripts and other participating pharmacy benefit managers.

If you’re unsure if you’re eligible, you can register online to find out.

For new prescriptions and transfers, your medication will normally arrive within 7 - 10 days after we receive a new prescription. Refills take less time and usually arrive within 5 - 8 days after we get your order. Your prescription may take longer if we need more information. Standard shipping is free. Next-day or two-day shipping is available for an extra charge. Check your order status online in real-time at Express-Scripts.com or in the mobile app.

To help keep your account secure, your single-use code will expire after a specific amount of time. Your code will expire after 15 minutes if it was sent via email or 5 minutes if it was sent via text message. This is to make it harder for an unauthorized user to access your account without your consent.

First, make sure you are only entering the most recent code that was sent. Each time you restart the login process or request a new code, all previous codes become invalid.

If your code is still arriving too late, please call our web support team at (800) 711-5672 for help.

Express Scripts is an online pharmacy and a pharmacy benefit manager. We make prescription medications safer and more affordable for our members. We handle millions of prescriptions each year through home delivery from Express Scripts Pharmacy®.

Using our mobile app, you can:

• Order refills and renewals
• Check order status
• Transfer prescriptions to home delivery
• Compare pricing and coverage for brand-name and generic medications
• Find participating retail pharmacies and compare pharmacy prices
• Find detailed medication information

Feature availability depends on your plan.

Yes, you can call 1.800.282.2881 to request large print or braille pill bottle labels.

Express Scripts® Pharmacy also works with En-Vision America to offer ScriptTalk, a “talking pill bottle”. This audio prescription label reading device is available for free. Call En-Vision America at 1.855.752.6605 to enroll. En-Vision America is open Monday through Friday, 9 a.m. - 5:30 p.m. ET.

If you requested a code via email:

1. Check to see if the email containing your code was sent to your Spam or Trash folders.
2. If you still don't see the email, try waiting for a few minutes. Some email providers take longer than others to process emails that are sent to them.
3. Click the "Send a new code" link on the code entry screens to get a new code.
4. Finally, if you still haven't received your code, please call our web support team at (800) 711-5672 to use an alternative email address to verify your account.

If you requested a code via text:

1. If you don’t receive a code, try clicking the “Send a new code” link on the code entry screen.
2. If you still haven’t received your code, you can request that the code be sent via email instead. Once you have logged in, check to make sure your phone number is correct by going to Two-Step Verification under Account.

Members include those who have Express Scripts prescription benefits through their employer, health plan, or directly via Medicare Part D.

Depending on your plan, you may have received an Express Scripts member ID card. Or, you may have received one ID card for both your medical and prescription medicine benefits.

Depending on your plan, you received either a prescription benefit ID card or a combined ID card for both your medical and prescription benefits. You can find your member ID number on this card.

To view pricing and coverage information, log in and go to Price a Medication under Prescriptions in the main menu.

Select a member of your plan, enter the drug name, and search. Depending on your plan, we can use your ZIP Code to find nearby network pharmacies.

Your results will tell you whether or not the medication is covered and give you pricing information.

Online
Depending on your plan, you can select Member ID Card under Account in the main menu after you log in. If it's available, you can print your member ID card from there. Just click on the Download Card button to download and/or print your member ID Card.

On the Express Scripts® Pharmacy mobile app
Tap the menu icon on the top-left corner of your screen. Go to My Account and choose Prescription ID Card. You can use the mobile app to show your member ID number at your pharmacy or doctor's office.

Creating an online Express Scripts account is simple. To register, you can use your member ID or your social security number.

Once you have registered on our website, you can:

• Easily order refills
• Track your orders
• Transfer medications to our home delivery pharmacy
• Compare pricing and coverage for brand-name and generic medications
• Find network retail pharmacies and compare pharmacy prices
• Find detailed drug information

Some of these features may depend on your plan.

You can get covered, long-term medications delivered. To be eligible for delivery, you must have a prescription written for a 3-month supply. The actual quantity or days' supply you receive depends on your plan's rules.

We don’t offer delivery for short-term or temporary medications like an antibiotic. There are also limits on delivery for controlled substances like opioid medications.

We ship your medication in a tamper-evident, weather-resistant package. If your medication is sensitive to extreme hot or cold weather, we ship it in a temperature-controlled package.

We ensure efficient and reliable delivery by working with all major carriers and we’re in constant contact with these carriers so we know immediately if there is a need to adjust for a potential weather disruption or other local and regional issues.

Standard shipping is free. You can get next-day or two-day shipping for an extra fee.

We work directly with FDA-approved pharmaceutical manufacturers. The medications are stored in one of our home delivery pharmacies across the country. When you place your order, we choose one of our pharmacy facilities to fill your prescription depending on the medication and delivery location.

Yes. Our pharmacists are available by phone 24/7 to answer questions about your medication.

We have specially trained pharmacists focused on medical conditions such as:

• Diabetes
• Immunology
• Cardiovascular conditions (heart disease, high blood pressure, high cholesterol)
• Pulmonary conditions (asthma, COPD)
• Neuroscience conditions (migraine, depression, anxiety)
• Women’s health conditions (hormone therapy, contraceptives)

If your plan provides a choice of networks, then you decide how you want to get your long-term medications. Here's what you'd get with each choice:

Delivery from Express Scripts® Pharmacy

• Get up to a 3-month supply of your medication with each refill
• Free standard shipping is included in your plan
• Pharmacists available by phone 24/7

Pick up from a local network pharmacy

• Get up to a 3-month supply of your medication with each refill
• Choice of network pharmacies that work best for you

After you log in, go to Find a Pharmacy under Prescriptions in the main menu. You can search for nearby network pharmacies by ZIP code or city and state.

If your plan allows, you can submit a claim to be reimbursed for the medication. Your plan will consider your claim, based on its specific rules. For example, your plan's rules for covering the cost of the medication might be different if the pharmacy is not in your network.

You can submit a Prescription Drug Reimbursement Form if you paid full price for medication at a pharmacy because:

• The pharmacy did not accept your member ID card by mistake.
• You hadn’t yet received your member ID card.
• You had to buy medication at a pharmacy outside your network (for example, if you need to fill a new prescription while you're on a trip).
• Your plan requires you to submit a claim form for all medication you buy at a local pharmacy.

Log in to find the Prescription Drug Reimbursement Form.

For more information about your prescription plan or to manage your plan online, please visit Militaryrx.express-scripts.com

You can pay by:

• Checking account
• Credit card
• Debit card
• PayPal

You can choose to sign up for Autopay to set up an automatic payment each time a prescription ships. To help you manage your budget, you can even set a maximum amount that can be charged to your account or card. If a payment is over that amount, we will check with your before processing the payment.

For new prescriptions and transfers, your medication will normally arrive within 7 - 10 days after we receive a new prescription. Refills take less time and usually arrive within 5 - 8 days after we get your order. Your prescription may take longer if we need more information. Standard shipping is free. Next-day or two-day shipping is available for an extra charge. Check your order status online in real-time at Express-Scripts.com or in the mobile app.

We ship your medication in a tamper-evident, weather-resistant package. If your medication is sensitive to extreme hot or cold weather, we ship it in a temperature-controlled package.

Medications that require temperature control are sent via expedited shipping at no extra cost to you.

Yes, there are a few ways to get started with automatic refills.

Online

• Go to the Prescriptions menu.
• Choose Automatic Refills. You'll be taken to the Automatic Refills page.
• Select the Manage Prescriptions tab.
• Find the medications(s) you want to enroll.
• Choose Start Automatic Refills.

Or, when you're placing an order and have medications in your cart, you'll see a checkbox next to the names of medications you can enroll in automatic refills.

Once you’ve signed up a medication for automatic refills, you can always change the refill processing date to better fit your schedule.

By phone

Call Express Scripts^® Pharmacy at 1.877.363.1303 to speak with a Patient Care Advocate

Getting started is easy. We just need your prescription.

For new prescriptions, you have three options:

• Ask your doctor to send a 3-month supply of your prescription electronically to Express Scripts® Pharmacy. (This is the fastest way to get your medication!)
• Log in to your Express Scripts account and click the “Request an Rx” button on the right side of the home page.
• Dial the number on the back of your ID card, and we’ll contact your doctor for you.

For current prescriptions:

After you register or log in to your account, you may see existing prescriptions in your dashboard that are eligible for home delivery.

If you have refills available, simply click on them to order and set up payment. We’ll contact your doctor and take care of the rest. You can let them know we’ll be reaching out, so they’re prepared with your information.

You can always reach a live person to help you at Express Scripts® Pharmacy — a patient care advocate or a pharmacist — 24 hours a day, 7 days a week. Contact Express Scripts® Pharmacy using the toll-free number on the back of your member ID card or call (800) 282-2881.

For technical support or assistance with your online account, please call (800) 711-5672.

If you need help or have a question that isn’t answered on this page, please call us at (800) 711-5672.